Support and Ordering Info


  • We accept Visa, MasterCard, American Express on our shopping cart.
  • We ship out your order within 4 business days – usually less!
    • For critical delivery dates, call our office during business hours. It’s possible to move your order “to the head of the line.” We also offer UPS expedited 1-day, 2-day, 3-day and Saturday Delivery service at additional charge.
    • We use both UPS Ground and US Postal Service Priority Mail depending on what’s best for the shipment.
      • Priority Mail will be our choice for orders going to P.O. boxes, rural areas, and for people needing Saturday delivery.
      • UPS cannot ship to a P.O box or Military APO address.
      • If USPS delivery to your shipping address is an issue, please alert us in the note section when you checkout.
      • Any undeliverable package that is returned to us will receive full merchandise credit back to your credit card. Shipping charges are non-refundable.
  • Hawaii, Alaska, APO, FPO, DPO, UFO, KFC and American Territories are usually shipped with Priority Mail.
  • We accept Visa, MasterCard, American Express on our shopping cart.
  • International orders – Please see below.
  • International, APO, FPO, and DPO orders can be shipped US Postal service, but will be charged $10 for customs document preparation fee + actual post charge.

More shipping information here

Ordering from us

There are several ways you can order from us: Shopping cart, Fax, School PO and mail-in order form.

  • Your credit card statement will show the charge from Reign Trading Co.
  • Shopping cart orders will receive a confirming e-mail notice of your order. (You may also print out a copy from your account.)

Return policy

  • If you don’t like an item, you can ship it back to us within a week for “merchandise credit only” back to your credit card. We cannot refund shipping charges.
  • Credit will be given only if the merchandise is received in “original condition”. Make sure to insure your package and that it’s well packed.
  • Please send a copy of your original invoice which you will find inside your box, in order to identify who should receive the credit.
  • Cut pieces of oilcloth are not returnable.
  • Full rolls of oilcloth are not returnable.
  • Sugar skull blanks or edible food items (like meringue powder) are not returnable.
  • Paper flowers cannot be returned. Once they are opened they cannot be closed into their original condition.
  • Custom orders like oilcloth tablecloths, papel picado, papier mache or other special order items are not returnable, refundable, canceled or details may not be changed after customer’s payment or initial deposit has been made.

Order by fax or mail

  • Use our printable order form if you prefer not to use our secure online shopping cart. Note – Online orders can be shipped more quickly.
  • Fill out all the blanks along with the quantities of the items you desire. Be sure to note size and/or color if required.
  • If using your credit card, include the expiration date and AVS security number. We accept Visa, MasterCard, Discover, & American Express.
  • Credit card and check orders may be mailed. Please contact us if you have questions on tax, shipping/handling charges for large orders, or expedited delivery. Just add a note of your selected fast delivery method and we will charge the handling fee listed above plus the actual shipping fee.

School purchase orders

  • Schools may order with a Purchase Order but we add a $25.00 PO charge. Most schools pay with a credit card and use our provided invoice for reimbursement.
  • POs must include the following in the body of the purchase order
    1. the $25 PO fee
    2. Shipping charges
    3. Sales tax (if applicable)
    4. Contact email address is necessary
    5. Full billing and shipping info

Online shopping cart orders

  • Our shopping cart is safe and secure. It’s operated by Wells Fargo Bank and Volusion.
  • Select your item by clicking on the Item number. This posts the item into the shopping cart.
  • Click the “add to cart” button
  • Use the “continue shopping” or your web browser’s “back button” to continue shopping.
  • View your shopping cart by clicking “View cart” at the top right of any page.
  • You can change the quantity or cancel any item in the cart. Make sure to click “update cart” to lock in changes.
  • You may clear the cart if you change your mind.
  • Review your order and make any changes.
  • Proceed to check-out and fill in all appropriate information.
  • Select shipping speed you desire. We ship from Santa Rosa, CA.
  • Credit cards accepted on the online shopping cart are MasterCard, Visa & American Express.
  • If you want the order shipped to a different address, fill in the “Ship To” fields.

Forget your password?

Returning customers can retrieve their password:

  1. Click on the “Check Out” Button
  2. Select “I am a returning customer and would like to use my existing account”
  3. Click on the “Click here if you forgot your password” link
  4. In the next window, Click on the “Click here if you forgot your password” link again
  5. In the next window, fill in first and last name and email address and press the Send button.
  6. Your password will be sent to that email address so you can sign in and finish your order.

To change your Account Information

  1. Login to your Account
  2. Select “I am a returning customer and would like to use my existing account”
  3. Fill in your email address and password
  4. After you are logged in, you can
    1. Review your Orders
    2. Change your Personal Information (email, password, billing & shipping addresses
    3. Change your Payment Settings

Additional Help information is available on our shopping cart.

Problems ~ Solutions

Please contact us if you are having any difficulty with our shopping cart, phone – 707.537.9787 10:00am – 6:00pm PST

Shipping information

Shipping information details here, including terms, pricing, expedited delivery and transit time estimates.

International orders

  • Canada
    • Canadian customers can place your order online. We will contact you via email with shipping rate options for your approval. Please respond to our shipping email message as soon as possible.
    • Customs documents will be prepared for UPS or U.S. Postal shipments in compliance with U.S. and international laws as well as Homeland Security. Declared values will be “actual” and in U.S. Dollars.
    • We can offer no assurances about how destination country’s Customs will assess import duties, if any.
    • UPS has an affordable “Standard” ground service to major cities close to the US border, and is our preferred carrier. Postal service is necessary for more remote regions of Canada.
    • Actual shipping charges plus a $10 Customs document preparation fee will be added to customer’s credit card charge.
    • Read more shipping information details here.
  • Other countries – We can ship to other international customers in American Samoa, Anguilla, Antigua & Barbuda, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Canary Islands, Cape Verde, Cayman Islands, Channel Islands, Denmark, England, Finland, France, Germany, Guam, Holland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norfolk Island, Northern Ireland, Norway, Portugal, Republic of Ireland, San Marino, Scotland, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands, Wake Island, Wales and Western Samoa. Read more international shipping information details here.